Certificate III in travel International Destinations 代写

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    Australian and International Destinations, Assessment Task 1,v2.6
    Last updated on 8/08/2016  Page 1
    Details of Assessment
    Term and Year  Term 1, 2017  Time allowed  3 weeks
    Assessment No  1  Assessment Weighting  50%
    Assessment Type  Project with Role Play and Presentation
    Due Date  Week No. 4  Room  105 George St
    Details of Subject
    Qualification SIT30216 C ertificate III in travel
    Subject Name  Australian and International Destinations
    Details of Unit(s) of competency
    Unit Code  SITTIND001 Source and use information on the tourism and travel industry
    Unit Code  SITTTSL003 Provide Advice on International Destinations
    Unit Code  SITTTSL004Provide Advice on Australian Destinations
    Details of Student
    Student Name 
    College  Student ID 
    Student Declaration: I declare that the work
    submitted is my own, and has not been copied or
    plagiarised from any person or source.
    Signature: ___________________________
    Date: _______/________/_______________
    Details of Assessor
    Assessor’s Name  Nuria Torrescasana
    Assessment Outcome
    Results
    Satisfactory Not Yet Satisfactory
    Marks  /50
    FEEDBACK TO STUDENT
    Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
    ______________________________________________________________________________________
    ______________________________________________________________________________________
    ______________________________________________________________________________________
    ______________________________________________________________________________________
    Student Declaration: I declare that I have been
    assessed in this unit, and I have been advised of my
    result. I am also aware of my right to appeal and the
    reassessment procedure.
    Signature: ____________________________
    Date: ____/_____/_____
    Assessor Declaration: I declare that I have
    conducted a fair, valid, reliable and flexible
    assessment with this student, and I have provided
    appropriate feedback
    Student did not attend the feedback session.
    Feedback provided on assessment.
    Signature: ____________________________
    Date: ____/_____/_____
    T-1.8.1
    Australian and International Destinations, Assessment Task 1,v2.6
    Last updated on 8/08/2016  Page 2
    Purpose of the Assessment
    The purpose of this assessment is to assess the
    student in the following learning outcomes:
    Satisfactory
    (S)
    Not yet Satisfactory
    (NYS)
    Source and use relevant industry information. 
    Source and use compliance information in daily
    activities.
    Source and use information on tourism technology. 
    Update personal and organisational knowledge of
    the tourism industry.
    Develop knowledge of international destinations. 
    Update knowledge of international destinations. 
    Provide information and advice on international
    destinations.
    Develop knowledge of Australian destinations. 
    Update knowledge of Australian destinations. 
    Provide information and advice on Australian
    destinations.
    Assessment/evidence gathering conditions
    Each assessment component is recorded as either satisfactory (S) or Not Yet Satisfactory (NYS). A student
    can only achieve competence when all assessment components listed under “Purpose of the assessment”
    section are recorded as satisfactory. Your trainer will give you feedback after the completion of each
    assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
    Resources required for this Assessment
      Computer with relevant software applications and access to internet
      Weekly eLearning notes relevant to the tasks/questions
    Instructions for Students
    Please read the following instructions carefully
      This assessment has to be completed In class At home
      The assessment is to be completed according to the instructions given by your assessor.
      Feedback on each task will be provided to enable you to determine how your work could be improved.
    You will be provided with feedback on your work within two weeks of the assessment due date. All other
    feedback will be provided by the end of the term.
      Should you not answer the questions correctly, you will be given feedback on the results and your gaps
    in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be
    deemed competent for this unit of competency.
      If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
      Please refer to the College re-assessment policy for more information (Student handbook).
    T-1.8.1
    Australian and International Destinations, Assessment Task 1,v2.6
    Last updated on 8/08/2016  Page 3
    Assessment Matrix – your lecturer will use this matrix to assess your satisfactory competence.
    Part A
    Sectors and services  Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided, demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided,
    demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5  /3
    Environmental issues Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided, demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided,
    demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5  /3
    Work ethics Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided, demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided,
    demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5  /3
    Legislation and Quality Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided, demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided,
    demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5  /3
    Technology  Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided, demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided,
    demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5  /3
    Current issue  Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Certificate III in travel International Destinations 代写
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided, demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided,
    demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5  /3
    T-1.8.1
    Australian and International Destinations, Assessment Task 1,v2.6
    Last updated on 8/08/2016  Page 4
    Assessment Matrix – your lecturer will use this matrix to assess your satisfactory competence. Part B
    Role plays  Insufficient
    information
    demonstrated
    Satisfactory
    information
    demonstrated
    Sufficient information
    demonstrated with a clear
    understanding of the content
    High level of information shown,
    demonstrating a clear
    understanding of the content.
    Exceptional level of information
    shown, demonstrating a thorough
    understanding of the content.
    <3  3  3.1-4  4.1-5.25  >5.25  /6
    Air itinerary and fare
    ineconomy class
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the content
    High level of information provided,
    demonstrating a clear
    understanding of the content.
    Exceptional level of information
    provided, demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5  /3
    Air itinerary and fare in
    business class, large print
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the content
    High level of information provided,
    demonstrating a clear
    understanding of the content.
    Exceptional level of information
    provided, demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5  /3
    Climate x 5 cities  Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the content
    High level of information provided,
    demonstrating a clear
    understanding of the content.
    Exceptional level of information
    provided, demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5  /3
    Currency x 4 cities  Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the content
    High level of information provided,
    demonstrating a clear
    understanding of the content.
    Exceptional level of information
    provided, demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5  /3
    Attractions and tour price x
    5 cities
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the content
    High level of information provided,
    demonstrating a clear
    understanding of the content..
    Exceptional level of information
    provided, demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5
    /3
    Cultural differences x 5
    cities
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the content
    High level of information provided,
    demonstrating a clear
    understanding of the content.
    Exceptional level of information
    provided, demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5
    /3
    Travel warnings, visa &
    passport x 4 cities
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the content
    High level of information provided
    demonstrating a clear
    understanding of the content.
    Exceptional level of information
    provided, demonstrating a thorough
    understanding of the content.
    <1.5  1.5  1.6-2  2.1-2.5  >2.5  /3
    Share and circulate info
    and feedback presentation
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the content
    High level of information provided,
    demonstrating a clear
    understanding of the content.
    Exceptional level of information
    provided, demonstrating a thorough
    understanding of the content.
    <2.5  2.5  3-3.5  4  ≥4.5  /5
    TOTAL 
    T-1.8.1
    Australian and International Destinations, Assessment Task 1,v2.6
    Last updated on 8/08/2016  Page 5
    Outline of Assessment
    This assessment consists of 2 parts A and B which are independent.
    Part B is divided in 3 additional parts
    Part A: Information booklet for a new employee:  18 marks
    Compile an information booklet that could be given to a new employee in a tourism
    workplace of your choice. Must be completed in week 4
    Part B1: Role plays 6 marks
    2 role plays, 5 minutes each, in a simulated travel agency based on the advertisement on
    the following page for a round-the-world trip. You will need to book with your trainer a time to
    complete both role plays in week 4.
    5 minutes role play student-student as customer-travel agent.
    5 minutes role play student-trainer as travel agent-senior travel agent.
    Part B2: Written project 21 marks
    Written project: hard copies required, following formats in pages 8 and 9. Must be completed
    in week 4
    Part B3:Presentation  5 marks
    5-minute presentation about your project.You will need to book a time with your trainer to
    deliver it in week 4
    All 4 parts need to be completed by the assessment due date. Part B goes in order so you
    need to first complete part B1, to gather information, next part B2 to do research and
    only then finally part B3 to present your findings.
    Verbal instructions will be given by your trainer on the assessment hand out day regarding
    all parts of this assessment as well as check-lists and marking criteria.
    PROJECT
    Part A
    Research and collate information on the different sectors of the travel and tourism industry.
    Compile an information booklet that could be given to a new employee in a tourism
    workplace of your choice (hotel, travel agency, airline, tour operator, etc) to help them gain a
    better understanding of the travel and tourism industry in Australia.
    The first step will be to choose a type of business where you will be the supervisor. Pick
    something that you are familiar with: receptionist in a hotel, travel agent in a travel agency,
    tour guide in a tour operator, flight attendant in an airline, information officer in a tourist
    information office…It has to be a tourism business.
    Companies offering the same type of products will have very different profiles. If we look at
    for instance Emirates and Jetstar or The Hilton and YHA backpackers, they will have very
    different quality standards, recycling policies, overbooking policies, technology used etc..
    You only need to focus on one, either real or imaginary company.
    Next you need to prepare a 2 pages information pack for a new employee that will start
    working under your supervision. Since the person is new, we need to advise them not only
    about how to do their job competently, but also about the general rules in our company.
    (Min 2 pages type font 11 required)
    T-1.8.1
    Australian and International Destinations, Assessment Task 1,v2.6
    Last updated on 8/08/2016  Page 6
    The layout of the booklet needs to have the following sections/chapters.
    1. Name 3 different sectors of the travel and tourism industry with which your company
    interacts, including their interrelationships and the services available in each sector.
    As an example: If your business is a hotel, you may liaise with transportation, tour
    operators, travel agencies etc, explain how.  SITTIND201 1.1-1.2-1.4
    2. Name 3 environmental issues and requirements, including but not limited to: the
    management of air quality, water quality, waste, recycling etc. As an example: How
    does your company recycle? How many types of bins are available? What is the
    policy air conditioning temperature? SITTIND201 1.2-1.3-1.4
    3. Name 3 work ethics required to work in the industry, including but not limited to:
    confidentiality, overbooking, consumer protection etc. As an example: In case of
    overbooking, what are the steps to follow? How do you ensure total confidentiality of
    your customers’ details? What is you policy on customers’ complaints?
    SITTIND201 2.1-2.2-2.4
    4. Name 3 relevant eitherlegislation, codes of practice or quality assurance practices,
    including but not limited to Equal Employment Opportunity, accreditation, licences
    etc. As an example: Does your company encourage a multicultural workplace? What
    measures are in place to ensure quality? How does your company comply with
    smoking legislation? SITTIND201 2.1-2.2-2.3
    5. Name 3 examples of technology in use, including but not limited to: e-business,
    online booking systems, social media sites etc. As an example: What promotions are
    in place to encourage customers’ posts in the company’s Facebook page? What
    other social media is used? How is the e-business side managed? What technology
    is available to customers?  SITTIND201 3.1-3.2-3.3-4.1-4.2-4.3
    6. Choose 1 current issue (Air Asia lost plane, Cuba-US renewal of relations, price of
    the Australian dollaretc) and describe how it impacted on this workplace. How and
    why employees should keep updated about current issues?  SITTIND201 4.1-4.2-4.3
    Part B1: ROLE PLAY:
    Role play 1: Student-student as customer-travel agent
    You need to gather information from a potential customer who walks into your travel agency
    enquiring about a round-the-world trip. Please see advertisement on the following page.
    In pairs, each studentwill take turns playing one of the roles for 5 minutes. Customer and
    agent, designated by your trainer will role play in a simulated retail travel agency using the
    brochures available in the classroom.
    Your customer would like to travel around the world on a 21-day holiday. They want to
    depart on the 1 st of November this year, but they need only flights.
    In your role play, you must question your partner to find out what 4 international and 1
    domestic destination they would like to visit and discuss how long they plan to stay in each
    city. You must include at least:
      Five cities (four overseas and one in Australia other than Sydney)
      Visiting at least three different continents
    Role play 2: Student-trainer as travel agent-senior travel agent
    Once you have thedesired itinerary by your customer from the previous role play, your will
    then role play for 5 minutes with your trainer who will act as a colleague. Seek advice from
    your trainer about this planned itinerary and get feedback from your trainer in order to start
    your project.
    T-1.8.1
    Australian and International Destinations, Assessment Task 1,v2.6
    Last updated on 8/08/2016  Page 7
    For satisfactory results, the student will be able to demonstrate assertiveness, active
    listening, non-verbal communication and other appropriate communication skills to complete
    this scenario. Your trainer will assess you on the checklist that you will be observed against,
    which is attached in page 8.
    Background scenario: Advertisement for a round the world trip
    You work as a travel agent in a travel agency located in Sydney CBD which specialises in
    round-the-world holidays. A customer responds to the following advertisement:
    You can now book your round-the-world trip without wasting hours of effort deciphering
    round the world airfare rules. Leave that up to the experts! All you need to do is work out
    where you want to go around the world along with an idea of proposed dates or durations
    and we can match that up to the best round-the-world ticket for you. It's that easy!
    So now the real question is...where in the world do you want to go? Do those destinations fit
    into a round-the-world trip? The most important thing is that your itinerary includes travel in a
    continuous direction between continents and that your travel has you crossing both the
    Atlantic and the Pacific Oceans.
    Don't worry if that sounds a bit complicated, just get an idea of a few destinations around the
    world that you wish to visit and come to see one of our experts who will help piece it together
    in order.
    We'll look at where you want to go and recommend the best round the world
    fare for your itinerary!
    Come and visit us in 505 George St!
    T-1.8.1
    Australian and International Destinations, Assessment Task 1,v2.6
    Last updated on 8/08/2016  Page 8
    PART B1: ROLE PLAY CHECK LIST GUIDE
    Verbal instructions to be given in class by your trainer on the assessment handout day
    Marking Sheet for Role Play
    (6pts possible)
    Certificate III in Travel  Date______________________
    NAME:_____________________________
    The student:
    Criteria  Non Satisfactory  Satisfactory
    Demonstrated assertiveness:
    Was self-assured and confident without being
    aggressive
    <0.5  0.5-1.5
    Active listening techniques were used:
    Student made a conscious effort to listen to and
    understand the customer/trainer/colleague
    <0.5  0.5-1.5
    Non-verbal communication was appropriate for
    context: 
    A variety of non-verbal cues were used
    <0.5  0.5-1.5
    Clearly identified the needs of
    customer/trainer/colleague:
    The student assumed the role and
    communicated fluently
    <0.5  0.5-1.5
    Insufficient
    information
    demonstrated
    Satisfactory
    information
    demonstrated
    Sufficient
    information
    demonstrated with a
    clear understanding
    of the content
    High level of information
    shown, demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information shown,
    demonstrating a thorough
    understanding of the content.
    <2  2  2-2.5  3-3.5  >3.5
    T-1.8.1
    Australian and International Destinations, Assessment Task 1,v2.6
    Last updated on 8/08/2016  Page 9
    Part B2: WRITTEN PROJECT
    You need to search for information for two different customers:
      Customer 1: Your customerfrom the previous role play, Part A, who wants to travel
    on a ROUND THE WORLD TICKET in economy class.
      Customer 2: Your customer’s aunt,who will accompany your customer on the entire
    trip but will not visit the last city and will fly directly back to Sydney. She will fly
    business class on all flights instead of economy.
    To book them go online to www.oneworld.com
    You need to prepare and print a written information pack for your clients. For flight
    information please follow the format in page 10, additionally, for destination information a
    table format is suggested, please see attached example on page 11
    According to the one world website, how much is the airfare per person?
    1. Customer 1: Your partner from the previous role play needs an air itinerary. Attach
    printed Explorer Round-the-world flight itinerary with flight times, flight numbers and
    price, booked on oneworld.com. See attached example on page 8
    SITTTSL301 1.1-1.4-1.5-2.1-2.2-3.1-3.2-3.3-3.4 SITTTSL302 1.1-1.4-1.5-2.1-2.2-3.1-3.2-3.3-3.4
    2. Customer 2: For your customer’s auntattach a separate Explorer Round-the-world
    flight itinerary with flight times, flight numbers and price, booked on oneworld.com.
    Follow the same template as in page 8.
    SITTTSL301 1.1-1.2-1.4-1.5-2.1-3.1-3.2-3.3-3.4-3.5 SITTTSL302 1.1-1.2-1.4-1.5-2.1-3.1-3.2-3.3-3.4-3.5
    Destination information pack: for each city you must include the following information and
    yoursources(whether a website, colleague, customer feedback…).
    Your customer’s aunt is visually impaired so you will need to providethe below information
    using a large print format. Please follow the table format provided on page 11.
    SITTTSL301 1.1-1.2-1.3-1.4-1.5-2.1-2.2-3.1-3.2-3.3-3.4-3.5 SITTTSL302 1.1-1.2-1.3-1.4-1.5-2.1-2.2-3.1-3.2-3.3-3.4-3.5
    3. What is the climate, at the time of travel, at each destination?
    4. What is the local currency, and currency exchange rate to the Australian dollar?
    5. Name 4 main attractions in each city, what is the cost of a day tour in each?
    6. What are the obvious cultural differences that a tourist will notice? This could include
    but not limited to: religion, greetings, meals times etc…
    7. Outline the current travel and health warnings along with visa and passport
    requirements for each destination according to www.smartraveller.gov.au
    Part B3: PRESENTATION:
    Instructions: You are required to give a short verbal summary as a 5-minute presentation
    (additional 2 minutes considered) of your information pack as you have prepared for your 2
    customers. Your trainer along with your simulated customer in the role play will ask you
    questions about your proposed itinerary. Your trainer will assess you on the checklist that
    you will be observed against, which is attached on page 12
    T-1.8.1
    Australian and International Destinations, Assessment Task 1,v2.6
    Last updated on 8/08/2016  Page 10
    SITTTSL301 1.5-2.1-2.2-2.3-3.4-3.5 SITTTSL302 1.5-2.1-2.2-2.3-3.4-3.5
    Part B2: SAMPLE RESPONSE: 1 &2
    T-1.8.1
    Australian and International Destinations, Assessment Task 1,v2.6
    Last updated on 8/08/2016  Page 11
    Part B2: SAMPLE RESPONSE: 3 to 7. Remember to include your sources
    Climate
    at the
    time of
    travel
    Currency
    and
    currency
    exchange
    to
    Australian
    Dollar
    4 main
    attractions
    Cost of a
    day tour
    Cultural
    differences
    Travel &
    health
    warnings
    Visa and
    passport
    requirements
    City 1
    City 2
    City 3
    City 4
    City 5
    T-1.8.1
    Australian and International Destinations, Assessment Task 1,v2.6
    Last updated on 8/08/2016  Page 12
    PART B3: PRESENTATION CHECK LIST GUIDE
    Certificate III in Travel  Date______________________
    NAME:_____________________________
    Short Presentation
    Verbal instructions to be given in class by your trainer on the assessment handout day
    Marking Sheet for Oral Presentation
    (5pts possible)
    The Student:
    Criteria Non Satisfactory  Satisfactory
    Introduction -General Points were covered
    >0.2  0.2-0.5
    Organization: Flowed logically, NO gaps
    >0.2  0.2-0.5
    Amount of information covered: too much or
    too little information
    >0.2  0.2-0.5
    Maintained eye contact with audience: read notes
    only occasionally, interacted with audience
    >0.2  0.2-0.5
    Appropriate body language was used
    >0.2  0.2-0.5
    Voice: loud and clear diction was used
    >0.2  0.2-0.5
    Knew proper ideas for each section
    >0.2  0.2-0.5
    Professional image was portrayed
    >0.2  0.2-0.5
    Clarified any audience questions
    >0.2  0.2-0.5
    Timing; within or outside limits:
    <3 minutes 0.15pts
    5 minutes 0.5 points
    >7 minutes 0.15pts
    >0.2  0.2-0.5
    Start Time_________________ Finish Time___________Total time ________Minutes
    Insufficient
    information
    provided
    Satisfactory
    information
    provided
    Sufficient information
    provided with a clear
    understanding of the
    content
    High level of information
    provided demonstrating a
    clear understanding of the
    content.
    Exceptional level of
    information provided,
    demonstrating a thorough
    understanding of the content.
    <2.5  2.5  3-3.5  4  ≥4.5
    Certificate III in travel International Destinations 代写