BUS105 Cross Cultural Studies 蓝山国际酒店管理 代写
BUS105
Cross Cultural Studies
•Tutorial 1
•Determinants of culture or What is culture?
•Unit Expectations
•100% attendance – if you cannot attend a lecture or a tutorial, please inform your lecturer / tutor. Sending an email is the easiest way.
•Completion of all assessments, readings and activities
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•Critical and Creative Thinking
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•Active class participation – contribute and seek clarification/help.
•Exercise – Being on the other side of the fence
•How does it feel to be ‘on the other side of the fence’?
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•How might understanding even a few words in another language help prepare you for work in the hospitality and tourism industry?
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•What are the most basic words you would need: Hello, Welcome, Thank You, Goodbye?
•Tutorial Activities
GROUP ACTIVITY
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•Discuss and define what culture is and isn’t, with reference to different types of cultures, and report back to the class
•Stereotypes
Ask yourself these questions:
•What stereotypes exist about the people in my culture?
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•How do these stereotypes make me feel?
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•What tricks can help you move from comfortably from one culture to another.
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•Tutorial Activities
Think about an uncomfortable situation you’ve experienced recently (eg. misunderstanding, conflict, emotional reaction).
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Consider the situation and how it reflects an interplay between human nature, culture and personality.
Look at norms, values and assumptions to understand what happened.
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•Cultural awareness exercise
•Interview each other
- role models, language, religion, diet, communication, interpersonal relationships, work ethic, festivals/celebrations
Describe the Cultural Profile of the person you’ve
interviewed without judgement or evaluation.
•Organisational Culture
•Organisational Culture
•Using Schein’s definitions select an organization and find out what are the basic assumptions of the organization, where do you think these assumptions come from, to what extent could the national culture have an influence on the organizational behavior of this company.
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•On their website look at ABOUT US/ annual reports/ governance/mission/values/vision/leadership
•Organisational Culture
•www.laureate.net
•www.marksandspencer.com
•www.shell.com
•http://www.emirates.com/au/english/index.aspx
BUS105 Cross Cultural Studies 蓝山国际酒店管理 代写
